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+44(20)3575-1389 | Support@oKvZ.com | Support Mon-Fri 9AM-8PM

TERMS OF SERVICE

By utilizing oKvZ's products and services, you as the customer agree to comply with our policies. oKvZ agrees to supply services which are paid for, subject to your compliance to our TOS and AUP below. oKvZ reserves the right to refuse service to anyone at its sole discretion.

Traffic Usage

All account plans come with a predetermined amount of traffic allowance. You will be provided with login details to a control panel to track your traffic allowance usage. Should you exceed your traffic allowance, your service will be automatically suspended. You cannot purchase any additional bandwidth but you can buy a new one for usage. The traffic will be automatically reset at the first (1st) day of every month.

Billing

To provide all customers with advance notice, all payment invoices are generated 3 days before payment is due, and notification sent to the e-mail address on file. Failure to pay by the due date will result in interruption of service, and eventually account termination. If you exceed three (3) days past your service invoice due date and fail to submit payment, the respective service will be terminated permanently.

If you need a payment extension, you must contact us and arrange for such. We do not want to disconnect any client for non-payment, as long as we are in communication with you, we will work with you. Ignoring all contact attempts, being dishonest, or missing mutually agreed upon deadlines will result in service interruption/termination.

oKvZ provides new accounts with a one (1) day money-back guarantee on Web Hosting and VPS services. Please note that our money-back guarantee does not apply to software and control panel licenses since these are procured through third-parties; software and control panel licenses are non-refundable.

Limitation of Liability

oKvZ is in no way responsible for data loss, time lost, income or any other resource due to faulty backups or non-existent backups. While our servers run enterprise hardware and we take every measure of redundancy possible, it is the clients responsibility to ensure offsite backups.

Account Activation

By activating your account with oKvZ, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.


Acceptable Use Policy

Allowed Uses

You may utilize our services for the following, but not limited to:

  • IRC
  • Gameservers (must open ticket for approval)
  • Video streaming
  • Any Proxies (personal usage only)
  • BitTorrent Sync (personal usage only)
  • SPAM IS STRICTLY PROHIBITED. By utilizing our services you agree to comply with all relevant US laws pertaining to bulk and commercial e-mail solicitation, including the CAN-SPAM Act of 2003. Furthermore, if we scans that you are spamming, your services may be suspended and possibly terminated upon our review. At our discretion, you may be required to pay a “SPAM fine fee” of $500 per complaint.

    Prohibited Uses

    Activities that adversely affect or disrupt our services, other users of our services, and our affiliates, are prohibited. We will be the sole and final arbiter as to what we deem prohibited; we may disallow our services to be utilized in a specific manner if we deem it necessary. The following is a non-exhaustive list and general guideline of prohibited uses:

  • Sending Denial of Service (DoS) attacks
  • Adult content
  • Hacker content
  • IRC usage responsible for attacks against our services
  • Port scanning
  • TOR exit nodes
  • CPU-intensive mining applications (on VPS and shared hosting)
  • IP spoofing
  • HitLeap
  • Torrent or Peer-to-Peer Downloading or Uploading
  • ShadowSocks (public usage)
  • VPN (public usage)
  • Proxies (public usage)
  • Spam
  • Nested Virtualization (i.e. QEMU inside a VPS)
  • Failing to comply with our AUP may result in your service being suspended and/or your account being terminated without you receiving a refund.